How it Works

Chargeback Representment

Chargeback representment allows merchants to fight disputed transactions by submitting valid evidence to prove the charge was legitimate. When successful, the chargeback is reversed and the lost revenue is recovered.Understanding the representment process is essential, as it directly impacts revenue recovery and long-term chargeback performance for merchants.

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Winning Chargeback Representment

  • Choosing not to engage in chargeback representment can cost merchants far more than just a single transaction. Lost sales revenue, increased chargeback ratios, and rising fraud are common consequences when disputes are left unchallenged. Over time, this damages brand credibility, weakens relationships with banks and processors, and directly impacts business growth.
  • Chargeback Fix supports merchants with a structured, expert-driven representment process designed to improve win rates and recover lost revenue. Our team understands issuer-specific representment rules and chargeback regulations, ensuring every case is filed accurately and within compliance. We help merchants organize and maintain critical documentation such as receipts, delivery confirmations, and tracking details, or assist in setting up systems where records are missing. Each representment case is supported by a professionally written rebuttal letter that clearly presents evidence and challenges invalid claims. Since chargeback timelines are strict, we act quickly to submit disputes within the allowed window, maximizing the chances of success and protecting your business from unnecessary losses.

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Our Locations

901 Main Street, Suite 3000 Dallas, TX 75202 United States

Mail us

leads@chargebackfix.com
support@chargebackfix.com


Opening Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Contact Us

Drop us a line, we’d love to hear from you

Our Locations

901 Main Street, Suite 3000 Dallas, TX 75202 United States

Mail us

leads@chargebackfix.com
support@chargebackfix.com

Opening Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Frequently
Asked Questions

To answer common concerns and reduce hesitation from potential users.

What is chargeback representment?

Chargeback representment is the process of disputing a chargeback by submitting evidence to prove the transaction was valid

How does your representment service help me?

We prepare and submit professional representment responses to increase your chances of winning disputes.

How soon should I start a representment after a chargeback?

As soon as you receive the chargeback notification — faster responses improve your chances of success.

Do you handle all types of documentation for representment?

Yes — we collect and organize the best supporting evidence for each representment case.

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